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You and your users can check their progress through your courses

With KeyStone OnDemand, you and your users can see exactly how much progress they have made through any of your courses, and how learning is still left. It tracks the percentage of videos that have been watched and how many quiz questions have been answered correctly so that you, and they, always know where they stand.

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Embed existing videos already posted to other sites such as YouTube or Vimeo

KeyStone OnDemand allows you to embed videos already posted elsewhere on the Web. Once again, this brings all of your content seamlessly into one portal for easy access and continuity, and together builds the foundation for user training.

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You can incorporate your instructional videos, too

You can further enhance your imported knowledgebase articles with related and pre-existing video content. KeyStone OnDemand’s robust portal allows you to tie videos to articles and then use both to build a customer training course. You can use videos from all popular formats, including MP4, AVI and MOV.

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Use content you already have in an existing knowledgebase

Knowledgebase content can seem cumbersome, at best. But, KeyStone OnDemand enables you to re-use your existing content. This way, your current knowledgebase can form the foundation of and be repurposed for user training.

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Simply and quickly import your existing user support documents

KeyStone OnDemand allows you to take existing information in all of it’s varied formats (such as MS Word™, PowerPoint™, and PDF) and drop it into our portal bringing clear organization without a lot of effort.

Import your existing WordPress FAQs, blogs or other site pages

KeyStone OnDemand makes it easy for you to consolidate your existing content all in one place. There’s no need to recreate everything.

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Let your rich-text and HTML articles teach your customers for you

KeyStone OnDemand uses a Word-style WYSIWYG editor to help you build simple or complex articles that can be used for news bulletins, support information, or anything else your customers would benefit from seeing.

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Simply and quickly import your existing user support documents

KeyStone OnDemand allows you to take existing information in all of its varied formats (such as Word, PowerPoint and PDF) and drop it into our portal, bringing clear organization without a lot of effort.

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Embed existing videos already posted to sites like YouTube or Vimeo

KeyStone OnDemand allows you to embed videos already posted elsewhere on the Web. Once again, this brings all of your content seamlessly into one portal for easy access and continuity, and together builds the foundation for user training.

Tour

You can incorporate your instructional videos, too

You can further enhance your imported or newly created knowledgebase articles with related video content. KeyStone OnDemand’s robust portal allows you to tie videos to articles and then use both to build a customer training course.

Tour

Embed existing videos already posted to other sites such as YouTube or Vimeo

KeyStone OnDemand allows you to embed videos already posted elsewhere on the Web. Once again, this brings all of your content seamlessly into one portal for easy access and continuity, and together builds the foundation for user training.

Import your existing WordPress FAQs, blogs or other site pages

KeyStone OnDemand makes it easy for you to consolidate your existing content all in one place. There’s no need to recreate everything.

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Skip the third-party recording software and record videos directly inside KeyStone OnDemand

With KeyStone OnDemand, there’s no need for separate screencam recording software. Of course, you can use popular 3rd-party tools like Camtasia?, CamStudio? and ScreenFlow?, but you don’t have to.

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Users can view and print their own personalized completion certificates at the end of each course

People like certificates. We know that. That’s why each user, once they reach a completion level you set, have access to viewing and printing a personalized certificate of completion.

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Quizzes help you ensure your customers are enjoying maximum retention of your content

KeyStone OnDemand makes it easy to create custom multiple-choice quizzes to make sure your content is really speaking to your customers. Or, use the quizzes (and the results, of course) as a path to certification.

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Don’t reinvent the wheel — use your existing articles and videos to create a full-fledged linear training course

Use KeyStone OnDemand’s course authoring tool to align your existing articles and videos into a training course in which your customers can access and track their progress. The same content will still be available in its original and various forms, but it will be in a course format, too.

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Create a full training course in relatively little time using our browser-based course authoring tool

Stand-alone content is great for need-it-now training. But sometimes traditional linear learning is helpful. With KeyStone OnDemand you get both. Simply create a course outline, create articles and screencams (or cherry-pick from KeyStone courses), and add quizzes. Done.

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Seamless integration with your app

KeyStone OnDemand is made to integrate seamlessly with your existing app, so users do not need separate logins to access training and support resources.

Single Sign-On is available through an Authentication API, Active Directory Federated Services (ADFS), or LDAP.

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Active Directory Integration

Do your endusers already use Active Directory to access network resources? If so, KeyStone OnDemand can integrate with your app using Active Directory Federated Services (ADFS) to allow you to use your existing groups and users.

Using the API, users will never see a login screen.

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Authentication API

The Authentication API provides your developers with a simple API to pass your users into KeyStone OnDemand and specify the user’s access to content.

Using the API, users will never see a login screen.

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Capture key knowledge and share it with your team and your customers

KeyStone OnDemand allows your support and technical team members to capture common customer questions and answers, logging them as fully searchable articles within the system. This way, the information can we made available to others when they come across the same query.

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Keep all of your content in one place making it easily accessible to team members and customers alike

With KeyStone OnDemand’s unique Quicklist feature, any content stored within the portal can be assigned to any registered user. This works great as a follow-up support resource tool.

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Tie your current support ticketing systems into KeyStone OnDemand for one seamless way to track tickets

In addition to providing unique tools to assist your support team in directing users to content and videos, which help solve their support queries, KeyStone OnDemand also allows you to integrate your existing support ticketing systems.

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Track viewers, administrators and everyone in between from one easy-to-manage location

Inside KeyStone OnDemand, users are assigned to one of five roles from Viewer through Administrator, each with increasing access to the system. System Administrators can change these role assignments and deactivate users as necessary.

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Remind users of important service updates or company-wide announcements through automatic workflow notifications

KeyStone OnDemand’s workflow feature allows you to automate group-specific notifications, such as course completion reminders or a notice about newly added content.

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Convert a small amount of networking knowledge into incredibly simple-to-manage administration inside KeyStone OnDemand

Not a network administrator? No problem. KeyStone OnDemand’s administration capabilities are incredibly intuitive, making it easy for even a novice in networking or an IT management team member to control.

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Take KeyStone OnDemand and customize it to your branding

With a few clicks, you can customize your site title, system logo and add a few links to the top of each page. You can also opt to create a customized welcome message targeting are your unique users.

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Use KeyStone OnDemand’s groups to specify the exact information to which any set of users should have access

Within KeyStone OnDemand, our groups are quite flexible. Essentially, you decide how you want your portal users categorized, then assign them to the associated group.

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Always know what information your users are accessing just by running a report or two

With KeyStone OnDemand, you always know what information your users have found and the progress they’re making through specific courses by using our intuitive reports to gather your business intelligence.

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KeyStone OnDemand reports are simple and fast without sacrificing important metrics

You can run customized reports showing user progress on any or all courses with KeyStone OnDemand. Interested in the progress of a specific group, or just one user? You can run that report, too.

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KeyStone OnDemand integrates with Google Analytics — need we say more?

If you currently use Google Analytics, you can integrate KeyStone OnDemand to view detailed site usage data within a familiar format.

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Need more information? We’ve got that in the form of a Portal Activity Report

KeyStone OnDemand’s Portal Activity Report shows you everything users are doing in the system including what content they viewed, which courses they viewed and even search terms that have been entered. You can view your reports on screen, print them, or export them to a .csv file for proper analysis.

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