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KeyStone OnDemand for yourself

All accounts include unlimited:

  • Documents

    Create rich content available as searchable, bite-sized resources that can be quickly found when they are needed or added to a course.

  • Video & Screencasts

    Videos and screencams can be viewed within courses or individually and start playing the instant a user clicks on one: think YouTube for training.

  • Courses

    Simply add or create a course outline, articles, screencams, and quizzes to build your own courses — all from your browser. Easy, done.

  • Quizzes

    Create custom quizzes and certification tests to make sure your content is really being retained by your users.

  • Reporting

    Always know what information your users are accessing with intuitive reports to gather your business intelligence.

  • Groups

    Create groups that allow you to specify the exact set of content any set of users should have access to.

 

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Frequently Asked Questions

What is KeyStone OnDemand?

KeyStone OnDemand is considered a Software-As-A-Service (or SAAS) solution, which refers to computer based applications and services that are provided via remote delivery to end users rather than as a packaged product to be purchased and installed by the end user. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don?t need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees.

Can I access from more than one computer?

Yes. Each course license is intended for one user only; however you can access the training from multiple machines and locations. In order to prevent abuse, we do track the IP numbers and may audit an organization that has a user account that is logging in from multiple IP addresses or indicates abnormal usage.

Can my entire organization use KeyStone OnDemand?

Yes. KeyStone OnDemand allows you to add as many users your licensing allows within your organization that you want, from any physical location. As the IT Administrator of a given account (e.g. ABC LLC), you have the ability to add and assign course licenses to users within your organization.

What IT infrastructure do I need to run KeyStone OnDemand?

As a hosted turnkey learning solution, KeyStone OnDemand requires no software or hardware to buy, install, maintain, or upgrade. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don?t need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees.

How does KeyStone OnDemand work?

In the same way you would log on to your favorite Web site, you can securely connect to KeyStone OnDemand and begin learning without any additional IT Administration or support required. Built on a world-class infrastructure and delivered via a distributed web platform, KeyStone OnDemand allows your organization to easily manage and share information easily through any internet connection.

Can we purchase KeyStone OnDemand on a month-to-month basis?

Yes, KeyStone OnDemand is available only on a monthly subscription with a minimum commitment of 12 months.

What are the system requirements?

KeyStone OnDemand works with the most commonly used browsers (Internet Explorer 9+, Microsoft Edge, and the latest versions of Chrome, Firefox, and Safari) and operating systems (Windows Vista/7/8/10, Mac OSX 10.8+). Our latest courses support HTML5 in Edge, Chrome, Firefox, and Safari. For optimal performance, computers should have a 2.33GHz or faster x86-compatible processor for Windows; 1.83GHz Intel Core™ Duo or faster for Mac, with an internet connection supporting 1Mbps or higher download speed

How scalable is KeyStone OnDemand?

KeyStone OnDemand offers almost limitless scalability and capacity to take on your additional users throughout the world. Built on a world-class infrastructure and delivered via a distributed web platform, the KeyStone OnDemand solution has been engineered to automatically scale to increased traffic, as well as support geographically dispersed users using multiple data centers located at major internet backbone providers.

What involvement is required from my organization?s IT department?

As a hosted turnkey learning solution, KeyStone OnDemand requires no software or hardware to buy, install, maintain, or upgrade. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don?t need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees.

Is KeyStone OnDemand reliable, secure, and confidential? Is our data safe? Where is the data hosted?

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server infrastructure is hosted and professionally managed by recognized leaders in high-end hosting, including (but not limited to) Rackspace, Amazon Web Services and Internap.

How quickly can my company be up and running?

With KeyStone OnDemand, your organization can be up and running within 2-4 business hours, depending upon when your order is confirmed and processed. A control panel is provided which allows for bulk importing users from a spreadsheet. Instructions are provided within the system.

Can we install KeyStone OnDemand within our IT environment?

No. KeyStone OnDemand is only available as a hosted Software-as-a-Service (SaaS) model. KeyStone OnDemand allows your organization to immediately start learning, so product licensing includes everything you need, so you don?t need to worry about hidden IT, support and/or technology costs that can quickly add up to as much as ten times the original licensing fees. We maintain the servers, the security, all the updates and improvements so you don?t have to worry about anything.

How do users access KeyStone OnDemand?

Since KeyStone OnDemand is an on-demand service delivered over the web, there is no hardware or software to buy, install, or maintain. Just point your browser to your organization?s custom-branded login page and enter your username and password.

Can you customize KeyStone OnDemand for our organization?

The standard version of KeyStone OnDemand offers the same functionality and features to each organization, including the ability to add your own customer logo and branding. If your organization would like to request unique features or customization, please contact us at .(JavaScript must be enabled to view this email address).

Do you provide support to our end-users?

KeyStone OnDemand provides unlimited Tier 1 support via email for licensed users and optional Tier 2 support over the phone for organizations that would like to upgrade their support options. The majority of email support issues are addressed within 2-4 hours of receiving it.

Is KeyStone OnDemand available in other languages besides English?

At this time the KeyStone OnDemand interface is only available in English; however, other languages, such as German, French and Spanish are planned in a future release.

What type of content can KeyStone OnDemand host?

KeyStone OnDemand allows you to create your own resources, including videos and articles.  Video resources can be created by uploading your own, existing video files or embedding files hosted elsewhere.  File types accepted for upload are mp4, avi, wmv, flv, and mov. Articles can be created in which images (png, jpg, gif, bmp) and Flash files (swf) may be uploaded and embedded.  Files can be attached to articles as well, accepted formats include PDF and Office documents. KeyStone OnDemand can also host courses you’ve created or purchased as SCORM packages.

Can I upload a Cisco WebEx recording to KeyStone OnDemand?

Yes. If your Cisco WebEx recording is in WebEx?s *WebEx Recording Format (WRF)* format, you can download a free Recording Converter from WebEx to convert recorded meetings into single movie files that can than be uploaded to KeyStone OnDemand to be used as a stand-alone video asset or added to your custom course using KeyStone OnDemand?s Course Builder. To download the converter from WebEx, please visit: https://mymeetings.webex.com/client/wbs25-vzbprodins/ateditor.msi.
Once you have installed the “WebEx Recording Editor:” 1) open your .wrf file; then 2) Click “File ?> Export to” and then determine a file name..
It is recommended to use the default options provided for conversion. The completed file should now be ready to upload to KeyStone OnDemand.

Can I upload a Microsoft Office Live Meeting 2007 recording to KeyStone OnDemand?

Yes. If your Microsoft Live Meeting recording is in Microsoft?s *High Fidelity Presentation (HFP)* format, you can download a free Recording Converter for Microsoft Office Live Meeting 2007 to convert recorded meetings into single movie files that can than be uploaded to KeyStone OnDemand to be used as a stand-alone video asset or added to your custom course using KeyStone OnDemand?s Course Builder. To download the converter
from Microsoft, please visit http://office.microsoft.com/en-us/livemeeting/HA103550661033.aspx.