KeyNotes Blog




Wednesday Jul 27, 2011

Are you filling in the related solutions field?

When you add content to your KeyStone OnDemand account, like writing an article or making screencasts, it’s easy to stop once you’ve entered your descriptions and added a title.

But, don’t forget to use the Additional Info panel on the right. When you click the Keywords, Related Content, Attach Files… link, a secondary panel is displayed.

Once displayed, enter the IDs of any content already stored inside KeyStone OnDemand.

Not sure where to find the IDs?

Each piece of content is assigned a unique ID when it’s first created. That ID is displayed in your browser’s Address Bar when you view it.

It’s that ID that you place in the Related Content field when you’re editing an article or video.

This is a great way to connect your training content without having to create an actual course. We see clients using this field to link from an text-based article directly to a video that demonstrates the same or a similar topic and vice versa.


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Wednesday Jul 20, 2011

Create a course and a category at the same time

As you go through the KeyStone OnDemand training courses, you’ll notice that we have a recurring theme: First create the category, then create the course.

It’s a method we find works pretty well for most administrators, especially when you’re first getting started. You see, it’s helpful to define your content structure before you define your content.

But, once you get the hang of create content and organizing it inside KeyStone OnDemand, you can jump right to creating a course and a new category at the same time.

To start, click the Add New button on the Menu bar and then choose Course.

As you fill in the course details, under “To What Category Should This Course Belong?” enable the first option, “Create a new category called:” and type the new category name in the text box.


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Wednesday Jul 13, 2011

3 Steps to creating your first course inside KOD

Congratulations! You have decided to support your organization by creating an online learning system or a helpdesk system so that training time and calls to your support desk can be reduced.

So where do you start?

At the beginning, no seriously, first you need to define what it is that you are creating only then can you go ahead and work out what to put in and also what to leave out.

Step 1: Defining the Course Purpose

What is your course trying to achieve? What should your learners go away being able to do now that they could not do before?

For example in Microsoft Word, you could say that you wanted to teach people how to use Word. But what does that really mean? Which parts of Word do they need to be able to use? Just some or everything? See the problem?

We need to be a little more specific here. How about

  • “Our users will be able to format a document” – really is that it?
  • Even more specific:
    • “Our users will be able to produce a professional report including headers and footers, a table and great formatting.”

Now you are talking, we now have a specific and task based course aim which will make creating the course much easier as we can now figure out which content we need.

Step 2: Creating your Course Objectives

Now that you have a proper Course Aim you can begin to set the Learning Objectives. The Learning Objectives are the means to achieving the aim. So Learning Objectives for the Report example might be:

  • Set up page margins
  • Format text
  • Add and delete text
  • Add Headers and Footers
  • Create a Table

Once you have the Learning Objectives you can begin to work out what content needs to be included. In our Word example, we would need to include all the Word features that will allow us to format text, create a table, set up margins and add headers and footers.

Step 3: Adding your Course Outline to KeyStone OnDemand

Once you have your Learning Objectives you can see quite easily which of them go together to create a fluid section and which Learning Objectives are worthy of lessons of their own.

Once you have decided this, you can create a Course Outline to act as your guide through the process.

So my Learning Objectives for this course are:

  • Structure your session
  • Course Aim
  • Objectives to reach the aim
  • Construct an Outline
  • Create Categories
  • Add Content
  • Create an Article
  • Upload an Article
  • Create a Screencast
  • Upload a Ready made Video
  • Create a Great Introduction
  • Create a Quiz
  • Create a Course in KeyStone OnDemand

Now you can create a list of all the features you wish to include and begin to flesh out your content.

That outline is the first thing you’ll add to your KeyStone OnDemand course. At this point, you’re ready to click the Add New button the Menu bar and choose Course from the list. Once the course is named and a category has been chosen, you can begin to add placeholders for your course outline that will eventually be filled with your course content.


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Wednesday Jul 06, 2011

Take advantage of content keywords

Within each piece of KeyStone OnDemand content, you can choose to add keywords. These additions help your users find the content they’re most looking for. And, once added, they appear on the upper-right side of most pages.

When clicked, it’s like the user performs a search on the chosen term without having to actually type it in. Then, as the terms are clicked, they will begin to populate the Popular Keywords tab on the KeyStone OnDemand Home Page.

So, if you don’t see anything when you display the Popular Keywords tab it’s only because users haven’t clicked those content keywords, yet.


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