KeyNotes Blog




Wednesday May 15, 2013

Customer Engagement Vital for Organizational Success

I am excited to announce that our CEO Larry Cates was featured in SIIA’s Vision from the Top 2013 Publication discussing how customer engagement will significantly change the market and how effective eLearning and OnDemand support can help.

Here are a few of my personal favorite points in the article:

  • The impact of building a community of engaged users around your software, also has a direct impact on your bottom line through lower customer turnover or “churn” rates, resulting in stronger customer adoption and retention levels.     
  • Successful organizations focus on building a community of loyal members rather than a portfolio of users.
  • You need to implement a proactive customer communication plan that provides value to your customers (product updates, new features, fun facts), responsive support services, and a clear understanding as to where your customers want to go with your product or service.
  • Using OnDemand eLearning provides clients with a real-time opportunity to enhance their knowledge, productivity and satisfaction with your products and services.
  • Effectively distributed eLearning within an OnDemand SaaS environment, linked to your product offering, rapidly engages customers so they build loyalty to your software, rather than detach from it due to a variety of competing influences on their time and focus.
  • If our customers don’t engage with our evolving solutions, they will certainly feel disconnected and move on to another solution that meets their needs and requirements.

To read the full article click here.

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Thursday Apr 18, 2013

Give your Training a Webinar or Video

You already know of our amazing screencast tool that enables you to create video tutorials within minutes, but what about that webinar or video you want to add to your course?

Well, it’s easy to add videos and webinars in KeyStone OnDemand.

1. Go to the homepage, and click on Add New. Then click Video/Webinar.

2. You now need to give your video/webinar a name and description. Then you can choose to either upload, record or embed your video/webinar.


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Thursday Apr 04, 2013

Learning for Today?s Workforce

The importance of Just-in-Time Learning

With organizations facing increasing global competition and workers finding their roles expanding, the need for talent development is greater than ever. But, in today’s fast-paced and increasingly virtual workplace, learning a new concept or skill can’t always wait for that two-day class at the end of the month. Workers today require easy access to training whenever and wherever they need it to do their jobs.

"...employers should take a hard look at training programs with an eye for future workplace needs. To address the skills gap for the next decade and beyond, education and training must anticipate how technological and global changes will impact the evolving workplace."
-Dr. Tracey Wilen-Daugenti, Vice President and Managing Director, Apollo Research Institute

Organizations are also coming to realize that learning is not a one-time event and that to be an effective learning organization; you need the culture and tools for continuous learning. In fact, in the learning industry research group Bersin & Associates’ The Corporate Learning Factbook® 2012, recognition of the need for “Continual Reinforcement” of learning was one of the key findings. This kind of repeated contact requires a range of formal and informal learning tools—from instructor-led and elearning courses, to online articles, to user-contributed videos and more—in a dynamic environment that is always within easy reach of your workforce.

So...what is the solution?

Just-in-Time learning where learners can access training 24/7 365 days of the year, whenever and wherever they want. You need training that is self-paced with modular learning tools that develop critical knowledge and skills and support ongoing performance in the workplace of today. You need a mixture of articles, videos, activities and quizzes with reporting and follow-up tools.

Check out our tour, and see how you can start creating just-in-time training for your audience.

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Tuesday Jun 26, 2012

Today’s Webinar-Five Key Uses of Assessment for a Training Program

Today we hosted a webinar titled “Five Key Uses of Assessment for a Training Program,” presented by KeyStone’s Instructional Design Manager Amy Holloway.  Attendees learned how to provide more effective assessment programs and discovered how our new Assessment and Certification Tool (ACT) can provide value in a training program.

A special thanks to those who provided some great questions and feedback on the new ACT tool.  We are always excited to hear what you think and look forward to hearing how this brings value to your training initiatives.

If you were unable to attend, you can sign up to receive a copy of the recording here and we will provide access once it is available.

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Thursday Jun 14, 2012

Five Key Uses of Assessment in a Training Program

A few weeks ago we announced our new Assessment and Certification Tool (ACT). Now, we are excited to host a webinar in which this new tool will be featured, titled: “Five Key Uses of Assessment in a Training Program.”

This webinar will take place Tuesday, June 26, at 1pm, and it will be presented by Instructional Design Manager Amy Holloway. To register for the webinar click here.

Why should you attend?

Holloway knows that when you hear the word test, it probably doesn’t have the best connotation, but she is going to show you how these assessments can empower both organizations and the learners. She will touch on the five major questions every trainer should ask when implementing a training program in an organization.

Don’t miss out on this opportunity to enhance your training program.

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